🚚 Shipping & Delivery
📦 When will I get my order?
If you’re located in Canada or the USA:
- Handling Time : 3 business days
-
Shipping time: up to 14 days, depending on your location
- All orders include tracking
We ship via trusted carriers such as Canada Post (Ground & Air) and USPS
👉 Please allow the full 14 days before contacting us about shipping.
🌍 International Shipping
We proudly ship worldwide.
- Processing time: 3 business days
- Estimated delivery: 10-30 business days (after dispatch)
- Carriers may include: FedEx, DHL, Purolator
Delivery times may vary depending on your country and local customs processing.
🇪🇺 European Union Orders
Due to EU consumer protection laws, orders may be held for up to 14 days before processing.
This allows you the right to cancel your order within that period.
👉 If you’d like to waive this delay and have your order processed immediately, please contact us after placing your order.
💸 Customs, Duties & Import Fees
Depending on your country, you may be required to pay customs duties or import taxes.
- These fees are not included in your order total
- They are determined by your country’s regulations
- Payment is the responsibility of the buyer
👉 We recommend checking your country’s import rules before ordering.
🛃 Customs Delays or Holds
Occasionally, orders may be delayed by customs.
- This is outside of our control
- Some items may be held or rejected based on local regulations
👉 We are not responsible for delays or confiscations due to customs policies.
❌ Order Changes & Address Errors
Please double-check your shipping details before placing your order.
If an incorrect address is provided:
- We cannot guarantee delivery
- If the item is returned, a $9.99 redelivery fee will apply
If the item is not returned, unfortunately we are unable to replace it free of charge.
🔁 Order Cancellations
Orders can be canceled before production begins.
- A 10% cancellation fee applies to cover non-refundable processing costs
👉 As a thank-you, you’ll receive a 10% discount code for your next order.
⏱️ Need It Faster?
All products are made-to-order, but you can select express shipping at checkout to speed up delivery.
