FAQs – MemeQueenDesigns



Placing an order

Why haven't received an order confirmation?

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any email in your inbox. If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to Contact Us so we may investigate this for you.

How can I change or cancel an order?

If you'd like to change or cancel your order, please contact us at support@memequeendesigns.com or use the contact form and provide your order ID and details of the change, or reason for cancelling.  We are always looking to improve our business so we sure do appreciate your feedback.  But please bear in mind that we cannot change or cancel an order once it has entered into production which usually happens within 24 hours of purchasing.

Shipping & Tracking

How can I change billing or shipping address?

Unfortunately, we are unable to edit the billing address once an order has been placed. If you receive the confirmation email for your most recent order and the billing address is incorrect but the shipping address is correct, you will still be able to receive your order. If the shipping address is incorrect, please contact us immediately and we'll try to update it on our end if the order has not yet been fulfilled.

Where does Meme Queen Designs ship from?

While we print a portion of our products at Canadian and US facilities, we also operating with several fulfillment centers around the world (EU, UK, Australia, and Asia) to offer our shoppers a greater variety of merchandise.  We only work with vendors who retain high feedback scores abide by our strict quality control guidelines and standards. We hope you love the final product as much as we do!

My order arrived damaged/broken/defective

We're sorry you received a parcel with damaged/broken/defective items! Although we always try to use good-quality packing materials to keep things protected, we can’t always control what happens in transit. If your order arrived damaged, please  contact customer support via Contact Us or my emailing: support@memequeendesigns. Provide photos of your damaged order as well as the packaging which has the shipping label. We’ll do our best to get this resolved for you.

I’ve received someone else’s order by mistake

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team via our Contact Us form or directly at support@memequeendesigns.com. Please provide your order ID and pictures of the following:

  • Incorrect item
  • The received package's cover including the detailed shipping label
  • Packaging (please keep the packaging until our support team resolves the issue)
  • Shipping label showing the tracking number

I am missing items from my order

Please check your tracking confirmation email or order packing slip to ensure items are not arriving in multiple and separate shipments; if you have multiple items, they may have shipped separately from different fulfillment location, it may still be in-transit to you.

If you are not able to locate an additional shipment and you are still missing items, please get in touch with our customer support team via Contact Us or my emailing: support@memequeendesigns. Provide a photo of the package cover which contains the detailed shipping label and indicate the missing item(s)

Why was my order shipped separately?

We will do partial shipping for your order in the following conditions:

  • Items are in different warehouses.
  • Different item preparing time.
  • Weight limit of custom or courier.

All items are custom printed and shipped from our print locations around the world. In case products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately. Items that are shipped separately will not be charged for additional shipping. You'll receive a shipping notification for each shipment in your order. 

How much does shipping cost?

Each order’s shipping cost is calculated during the checkout process. You can review the options and final shipping costs before completing your purchase in the store. The shipping carrier varies by country. The minimum shipping fee on standard delivery will be $5.49 for domestic order, $15.99 for international order [does not reflect expedited shipping rates]

Do you offer expedited shipping?

Expedited shipping is available BUT NOT RECOMMENDED. The cost of expedited shipping is set by the 3rd party fulfillment center and often this cost exceeds the price of the product being purchased. Please plan for 3-14 days transit time for regular domestic ground and up to 21 days for international air.

When will my order process and ship?

At Meme Queen Designs, we work around the clock to get your products delivered as soon as possible. Most of our products are processed within 2 hours of purchase and are fulfilled within 24 hours, shipped within 3 days and should arrive to you within 14 days.

You will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress.

My tracking number doesn't work

If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please allow 24-48 hours for your tracking number to update and check again. If after 48 hours you are still experiencing problems, you can contact our support team via Contact Us or directly at support@memequeendesigns.com

Please note, federal postal service can up to 2 weeks to scan packages into their mail stream and update the tracking information.  Delays in tracking may be affected by Holiday rushes, resource issues, weather conditions, and processing volumes.

I've moved, will my product be forwarded to my new address?

If a forwarding service has been used, your local postal service will process the package forwarding. We have no control over the shipping progress used by your federal mail forwarding; we cannot not be liable for any damage, defect, or loss that occurs from the forwarding service.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. 

We highly suggest personally contact the post office as well to check for updates regarding your initial request to them. Please contact the local post office with your tracking number to check.

What should I do if my package is lost in-transit?

Many international and domestic carriers (USPS, DHL eCommerce, UPS, etc.) aren't scanning packages as frequently as they normally do. Some packages may appear to be stuck at a location for multiple days and then suddenly deliver on time to the customer, others don't show any movement in-transit until the order is delivery. This can understandably be a bit confusing and frustrating.

We advise you to refer to our ETA first, to check if your order has passed the standard shipping time frame [7-21 days].

If the tracking information on your package is incorrect (for example showing a destination that is not on route to you), or it hasn't been updated in more than 20 days, it is possible that your package is lost. Please Contact Us with the detail of your order and one of our agents will assist you right away.

The tracking shows my order was delivered, but I haven’t received it.

We’re sorry to hear that you haven’t received your order. Here are some reasons you may not have received your order:

  • You live in a condo and your concierge or security may have signed for the package. Please check with them to see if there is a parcel for you
  • You live in an apartment and the delivery guy couldn’t get in your building so they left it near the entrance or left you a ‘we’ll be back another time’ notice. The notice should have a phone number to reach them and reschedule
  • If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping
  • Someone else may have received your package. Sometimes well-meaning neighbors or family members sign for the packages with the intent of delivering to you later. Check with your family and neighbors who may have accepted it on your behalf.
  • The carrier may have placed it in a safer location, a back entrance, interior garage, or in the mailbox    

In rare cases, package may show as 'delivered' but could take additional 24 hours.

If you still can’t find your parcel, please Contact Us asap with your order information; including order number, email and shipping address and one of our agents will assist you right away.

Charges & Fees

Why was I charged an international fee?

It's possible you may be charged an international transaction fee by your bank as our payment gateway was registered outside the USA. This charge comes directly from your bank and is outside of our control.

Why is my card getting declined? 

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

  • Insufficient funds; Check the funds available in your bank account.
  • Card is expired; Check the expiry date shown on your credit or debit card.
  • Withdrawal limit exceeded; you may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.
  • Card is blocked; please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.
  • A technical error occurred; please retry the process at a later time. 
  • Bank declined the transaction; please contact your bank for more information. 

Why was I double-charged?

If you detect two charges on your bank account for the same amount, please verify if you have received two confirmation orders in your inbox. If you only wanted to purchase one, please contact us and provide the order ID you want to cancel and we will proceed with the reimbursement. 

If no duplicate order placed, please do not worry, we only deduct once and the other payment will not proceed. The double charge that you see on your bank statement is most likely an authorization (pending charge), rather than a real charge. When making a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. If this is the case, the authorization appears on your bank statement in addition to the real charge. The authorization should disappear from your bank statement within a month. we suggest that you wait for the release of the funds or contact your bank to check.

Discounts & Promotions

How do I use my discount code? 

After you have selected the item(s) you'd like to purchase, please proceed to the checkout page, and enter the coupon code in the "discount code" box. Once you've entered the coupon code and clicked "apply" your total will reflect the applied discount.

Discount code not working? 

If the discount code is not working or you are receiving an error message, this means the coupon code you’ve received cannot be redeemed for that order. 

Common issues with promo codes:

  • Items must meet all coupon criteria such as the following:
  • minimum and/or max purchase requirements,
  • collection/item restrictions; items are ineligible
  • You’ve already used the code. Our coupon codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  • You haven't entered the code exactly as it was advertised - Try copying and pasting it and don't leave any extra characters or spaces.
  • The coupon has expired.  All coupons have an expiration date, make sure you use them before the expiration date. 
  • Some promotion is only for subscribers, you can sign up on our home page before using the exclusive coupon.

If you check all of the above and still have trouble using a coupon, feel free to submit a ticket here. Please fill in all the required fields and attach a screenshot of your checkout page that shows the promo code and all items in your cart.

I forgot to use my coupon.

When placing an order, you accept the price stated on the checkout page. Unfortunately, we cannot apply a discount code or reimburse you once you have completed your order since the order is placed directly with the supplier.

Can I cancel the order to place a new one if I forgot to apply the coupon?

Your order is only eligible to be canceled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.  If the coupon is received after you place an order, it will become invalid after you cancel the previous one.

Can I use multiple discount codes on a single order?

Only one coupon may be used per purchase.

Can I get a refund for the discount amount if I forgot to apply the coupon?

The coupon discount should be added BEFORE placing the order. Meme Queen cannot guarantee a refund any of the discount amounts if customers forgot to apply the code during checkout but we will do our best to make you whole. Please reach out to us immediately at Support@memequeendesigns.com. Provide the coupon code and your order ID.

Can I give my coupon to someone else?

Coupons can only be redeemed by you and you’re associated email used at check-out. Therefore, it cannot be resold or transferred in any way. Please use the same email as you received the coupon when checking out.

Do coupons expire?

Coupons may or may not have an expiration date. If they have an expiry date, it will be listed on the physical coupon or printed somewhere on the terms and conditions of the electronic coupon. An expired coupon cannot be extended or returned.

I haven’t received any coupon?

If you haven’t received a coupon that was promised to you either through a purchase promotion or subscription, please reach out to us at support@memequeendesigns.com to let us know! We will do our best to make sure you are made whole. Please check your junk or spam folder to ensure the email containing the coupon was not accidently filtered out of your inbox