🏆 FAQ PAGE
❓ Frequently Asked Questions
We’ve answered the most common questions below. If you still need help, feel free to reach out. We’ve got you!
🛒 Orders
Why didn’t I receive an order confirmation?
If your order was placed successfully, you should receive a confirmation email.
👉 Check your Spam/Junk folder first.
👉 Still nothing? Contact us and we’ll look into it.
Can I change or cancel my order?
You can request changes or cancellations within 24 hours of placing your order.
After that, your order may already be in production and cannot be modified.
👉 Contact us with your order ID as soon as possible.
🚚 Shipping & Tracking
Can I update my shipping address?
We can update your shipping address only if your order hasn’t been fulfilled yet.
👉 Contact us immediately if there’s an issue.
Billing addresses cannot be changed after purchase.
Where do you ship from?
We work with trusted print partners in Canada, the USA, Europe, the UK, Australia, and Asia.
This allows us to offer faster delivery and a wider range of products.
Why was my order shipped separately?
Some items may ship separately depending on product type and availability.
This can happen if:
- Items are produced at different locations
- Items have different production times
👉 You’ll receive a separate tracking number for each shipment.
How long does shipping take?
- Canada/USA: Up to 15 days
- International: 1- -30 days
Tracking may take 24–48 hours to update after shipment.
My tracking isn’t updating — what’s going on?
This is normal.
👉 Carriers don’t always scan packages immediately
👉 Tracking may update after 1–2 days (sometimes longer during busy periods)
My order says delivered, but I didn’t receive it
Before contacting us, please check:
- With neighbors or family
- Around your property (porch, garage, mailbox)
- With your building/concierge
👉 Still missing? Contact us and we’ll help.
What if my package is lost?
If tracking hasn’t updated for 20+ days, your package may be lost.
👉 Contact us and we’ll take care of it.
📦 Issues with Your Order
My item arrived damaged or incorrect
We’re sorry about that — we’ll fix it.
👉 Contact us within 30 days and include:
- Photos of the item
- Photos of the packaging
We’ll arrange a replacement or refund.
I received the wrong item
Please send us:
- A photo of the item
- A photo of the shipping label
We’ll resolve it quickly.
I’m missing items from my order
Items may arrive separately.
👉 Check your tracking emails first
👉 Still missing something? Contact us
💳 Payments & Charges
Why was my card declined?
Common reasons include:
- Insufficient funds
- Expired card
- Bank security block
👉 Contact your bank for details or try another payment method.
Why was I charged twice?
You may see a temporary authorization hold.
👉 This usually disappears within a few days
👉 If not, contact us
Why was I charged an international fee?
Some banks charge international transaction fees.
👉 This is set by your bank, not us.
🎟️ Discounts & Coupons
My discount code isn’t working
Check:
- Minimum purchase requirements
- Expiration date
- Item eligibility
👉 Still not working? Contact us
I forgot to use my coupon
Unfortunately, discounts cannot be applied after checkout.
Can I cancel and reorder with a coupon?
Orders can only be canceled within 24 hours
Can I use multiple discount codes?
👉 Only one code per order
📦 Delivery Issues
I entered the wrong address
If your order hasn’t shipped, we may be able to fix it.
If it has shipped:
- We are not responsible for incorrect addresses
- A redelivery fee may apply if returned
I moved — will my package be forwarded?
If you used a forwarding service:
- We are not responsible for delays, loss, or damage
📬 Still need help?
Reach out anytime:
📧 support@memequeendesigns.com
